Loading... Please wait...

Shipping & Returns

Our Return Policy

Please check with an associate about warranty and return policy. Certain medical items are NON-RETURNABLE or NON-REFUNDABLE.

Most medical items come with a Warranty or a Replacement option. Please check your owners manual or a store associate about Warranty, Replacement or Return policy.

Due to the wide variety of medical health products we sell, only certain items are refundable or can be exchanged. Again, please check with an associate, and as always, if you have a question on whether your item can be exchanged or refunded, please call us at 301-577-9001

Standard

Chandler’s Medical offers a 5 day window for returning products after delivery. The customer is responsible for a 15% restocking fee on all returns. Please note, that all returned items must be in a condition where they may be resold. Therefore, any item that has been damaged or used and cannot be reused for hygienic reasons cannot be returned.

Bathroom Aids

For hygienic reasons, products used in the bathroom cannot be returned. This includes, but is not limited to: shower chairs, toilet seats, tub rails, urinals, and commodes. Any and All bathroom aids are NON-Returnable after leaving the store.

Cushions

Cushions are subject to the standard return policy, except for cushions intended for bathroom use. All returned cushions must be left in the plastic and unused.

 

Braces/Supports

For hygienic reasons all sales on Braces and Supports are final. Once sold they may not be returned or exchanged.

Canes

All sales on canes are final. No returns and no exchanges.

 

Compression Wear

There is a 30 day window for returning compression wear. However, refunds on compression wear are subject to the condition of the stockings and whether a refund will be issued by the manufacturer. Any and all problems with the stockings must be evaluated by a certified fitter before discussing returns.

Damage: Holes caused by fingernails or pulling the stocking too tight are non-refundable, the manufacturer will not cover damage done by the wearer. Depending on the damage, if it is a manufacture’s issue, the patient will receive an exchange.

Sizing/ Fitting: Problems with the fit of the stockings must be evaluated by a certified fitter, meaning the patient must come in with the stockings to find the cause of the problem.

Shoes

Once Shoes have been fitted and molded to the patient, they are non-returnable after leaving the store.

 

 Wheelchairs, Transport Chairs, & Rollators

Wheelchairs, Transport Chairs, and Rollators are subject to standard policy, except if returned you will be responsible for the rental fee for that item. Once leaving the store these items may only be used as rentals and no longer can be sold as new, so you will be responsible for the rental.

Mattresses & Overlays

For hygienic and sanitary reasons mattresses and overlays cannot be returned after leaving the warehouse. If you cancel an order for a mattress or overlay you will be subject to a $50 freight and restocking fee.

 

 

 

Lift Chairs

Any lift chair ordered with special fabric that costs extra, including leather is known as a custom lift chair. Custom chairs may not be cancelled or returned once in production. If a standard chair is cancelled before leaving the warehouse, there is a $50 cancellation fee.

Note: The Golden PR-502 is non-returnable according to manufacture guidelines.

Mobility Scooter Cancellations

A $50 cancellation fee is applied if an order is cancelled.

 

 

 

 

 

If there are any other questions or concerns about an item or returns, you can call us at (301)577-9001.



About Us

Chandler's Medical Supply is a medical supply store in Hyattsville, Maryland. We carry a comprehensive range of medical supplies and equipment including diabetic shoes. We offer our customers quality medical equipment and medical supplies at very affordable rates 301-577-9001

Chandler's Medical Supply Inc.
7425 Annapolis Rd.
Hyattsville, Maryland 20784


View Larger Map

Hours

Monday - Friday:
10:00 AM to 6:00 PM

Saturday:
10:00 AM to 4:00 PM

Closed on Holidays.
Please call us at 301-577-9001 for questions


© 2012 Chandler’s Medical Supply Inc. All rights reserved. | Web Design by: PDR Web Solutions - Website design firm in Baltimore, MD